Frequently Asked Questions
Everything you need to know about shopping with SMBC.
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
How can I return an item?
We offer a 30-day return policy. Items must be in their original condition and packaging. Please contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
Are your products covered by a warranty?
All SMBC products come with a standard one-year manufacturer's warranty covering defects in materials and workmanship.